If you haven't gone through the Conflict Communications program or read the book, some of the language in here may be hard to follow. The concepts in ConCom were heavily influenced by interaction with criminals because both Marc and I have a lot more experience with criminals than we do with, say, office workers. It also means that most of the examples in the book are from jail. People have already suggested that there should be a business version, and Doc Coray is working on a medical version of the presentation. The principles cross over, but everyone learns better if they can identify with the specific examples.
But one of the possibilities that really intrigues me is nerd rehabilitation.
In case it's not clear, I don't think like most people. No way to tell how much is hard wired and how much is (lack of) early socialization. I was the quiet kid who preferred to run off to the desert alone and climb rocks and crawl through caves. Maybe nature. I was also raised seven miles from the nearest town with no electricity or running water and graduated with a senior class of six people. So when I went to college and actually met large groups of people I was an alien... maybe nature, maybe nurture, but I got along with books way better than I did with people.
I found that people seemed to have no idea what they really thought (measuring their words against their actions) that they were completely controlled by imaginary emotional mine fields. That everyone else had a secret understanding of what one could say and what one couldn't. Silly me, I thought everyone always wanted the truth, otherwise they wouldn't have asked.
I learned the hard way to keep my mouth shut in most situations. And with your mouth closed and your eyes and ears open, you learn stuff. And if you are curious and your brain is wired a little differently, you will make connections. You will get to understand things consciously that the others seem to have been born with. Like the smallest guy on the judo team, if you work hard and smart, you can do with skill what the others do with talent.
This process heavily informed ConCom. Since I wasn't a natural at interacting, I had to work to become conscious. Technical superiority to offset natural inferiority.
In ConCom terms, nerds (I mean socially awkward intelligent people) have a weak or deficient Monkey brain. The limbic system that controls/is emotionality and tribal dynamics doesn't work as well. And in a lot of ways, that's a superpower. When there is a concrete problem, the neocortex is good at solving that... but when the Monkey brain starts worrying about who will get the credit for solving the problem, the neo-cortex shuts down. A weak Monkey keeps the neocortex on the job. Superpower.
But a weak Monkey also means that you don't have an instinctive understanding of how to get along. You assume that being right is far more important than presentation-- because it should be. Obviously. But in a world where most people have very strong Monkey brains, being obviously right is not a superpower, because almost always, the limbic system trumps rationality. And, by the way, everyone rationalizes their limbic responses, so pointing it out doesn't help.
So if you are right, but misread someone's status; or you are right but break one of the tribal protocols in how you present the fact; or if you are right but on a subject where your sub-tribe is 'poaching' (like a tactical guy solving a budget problem) it doesn't matter how right you are. Neurotypicals (non-nerds for our purposes) will have a limbic reaction. And the rational part of their brains will not be able to engage until the tribal part has been mollified.
ConCom makes the underlying tribal processes visible so that they can be understood and even manipulated. It's about making the normally unconscious part of communication more conscious. And if it's more conscious, it becomes a trainable skill. And I think nerds, the ones who are already self-aware enough to understand there are things they don't get, will have a huge edge in applying the skills consciously.
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